What is your return and exchange policy?
We offer an easy and customer-friendly return and exchange policy. If you receive a damaged, defective, or incorrect item, you can contact our support team within 7 days of delivery. The product should remain unused and in its original condition with packaging intact. Once verified by our team, we will guide you through the return or exchange process.
Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery services for most serviceable locations across India. Customers can conveniently place orders and make payment at the time of delivery. COD availability may vary depending on your area and total order amount.
How long does delivery usually take?
Delivery timelines generally range between 4 to 7 working days depending on your location and product availability. Orders for remote areas may require additional time. Our team carefully prepares and dispatches every order to ensure safe and secure delivery.
Do you provide international shipping?
Yes, we offer international shipping services for selected countries. Shipping charges and estimated delivery time depend on the destination and order size. Customers can contact our support team before placing an international order for detailed shipping information.
How can I check my order status?
Customers can check their order status by contacting our support team directly through phone call, WhatsApp message, or email. Our team will manually provide complete updates regarding order confirmation, dispatch details, and delivery progress.
Are your products handmade?
Yes, many of our products are handcrafted with great attention to detail and quality. We focus on premium finishing, durable materials, and elegant designs to provide products that combine beauty, comfort, and long-lasting performance.
Can I cancel my order after placing it?
Yes, order cancellation requests can usually be accepted before the product is dispatched. Customers are advised to contact our support team as quickly as possible after placing the order. Once shipped, cancellation may no longer be possible.
Do you provide discounts and special offers?
Yes, we regularly provide festive offers, seasonal discounts, and exclusive deals for our customers. Promotional offers may vary throughout the year and are available for selected collections and products.
How can I contact customer support?
Customers can contact our support team through phone calls, WhatsApp, or email for assistance regarding orders, products, exchanges, payments, or any general inquiries. Our team is committed to providing quick and helpful customer support.
Do you offer custom sizes products?
Yes, we offer customization options for selected products. Customers can request custom sizes, colors, designs, or personalized details based on product availability. Our team works carefully to create products according to customer preferences.
What payment methods do you accept?
We accept various secure payment methods including debit cards, credit cards, UPI, net banking, digital wallets, and Cash on Delivery. All online payments are processed securely to ensure customer safety and convenience.
Do your products come with a warranty?
Selected products may include a manufacturing warranty against defects in material or workmanship. Warranty coverage depends on the product category. Customers can contact our support team for detailed warranty information before purchase.
Where is your company located?
Our company operates from India and manages product handling, quality checking, packaging, and customer support with complete dedication to customer satisfaction and service excellence.
Do you provide gift wrapping services?
Yes, we provide beautiful gift packaging options for special occasions such as birthdays, anniversaries, weddings, and festivals. Customers can request gift wrapping while placing their order.
Do you offer bulk or wholesale orders?
Yes, we accept bulk and wholesale orders for selected products. Customers interested in large quantity purchases can contact our team directly for pricing details, customization options, and delivery arrangements.
